LWF Myanmar is committed to accountable and transparent ways of working with all stakeholders.

We are certified under the 2010 HAP Standard in Accountability and Quality Management.

We take complaints seriously and positively. We respond to any breach of our policies and...

Commitment to Accountability

We are committed to accountable and transparent ways of working with all stakeholders

The LWF is certified under the 2010 HAP Standard in Accountability and Quality Management.

We are a signatory to the Code of Conduct for the International Red Cross and Red Crescent Movement and NGOs in Disaster Relief.

We have zero tolerance for:

  • any form of abuse of power
  • sexual exploitation
  • fraud and corruption
  • physical and psychological abuse
  • criminal offences

We take complaints about LWF organizational or staff misconduct seriously, and will respond in a timely, appropriate manner through established mechanisms.

Have a complaint?

Humanitarian standards guide for our work

The LWF World Service is a member of the CHS Alliance. We consider the CHS certification an important recognition of the quality and accountability of our work – and a critical tool in our daily work. 

The Core Humanitarian Standard on Quality and Accountability (CHS) sets out Nine Commitments that organizations and individuals involved in development work and humanitarian response can use to improve the quality and effectiveness of our programmes. It also facilitates greater accountability to communities and people affected by crisis: knowing what organizations have committed to will enable them to hold those organizations to account.

We consider the CHS certification an important recognition of the quality and accountability of our work – and a critical tool in our daily work. The Core Humanitarian Standard helps the LWF World Service to assess and ensure the quality of our work, to reduce the risk of mistakes, abuse and corruption, and continuously improve our work – for the benefit of both LWF World Service and, not least, the people we work for.

The LWF World Service was a former member the Humanitarian Accountability Partnership (HAP) and became certified against the HAP Certification Scheme in 2012. Now as a member of the CHS Alliance, LWF remains committed to quality and accountability by strengthening accountability practices, particularly in the areas of information sharing, participation, and complaints handling mechanisms.

 

Accountability

Accountability means responsible use of power. Accountability requires that humanitarian and development agencies in their management, quality assurance, and whole way of working take into account the views and priorities of different stakeholders, and primarily those who are affected by our work. Accountability also means that people can hold us to account for our commitments, or, in other words, insist that we walk the talk!

We are strongly committed to transparency in all our activities, motives, aims, program, financial decisions, and results. We aim to ensure accountability toward affected populations and accountability to partners and donors.

High accountability standards are in particular important in organisations that work with and for disaster-affected, poor or disempowered people. Humanitarian and development organizations exercise quite a high level of power.

The people they work with often live under vulnerable and exposed circumstances and have limited resources to influence institutions and organizations whose programmes may have considerable impact on their lives.

 

The nine commitments of the Core Humanitarian Standard 

1. Communities and people affected by crisis receive assistance appropriate and relevant to their needs
2. Communities and people affected by crisis have access to the assistance they need at the right time
3. Communities and people affected by crisis are not negatively affected and are more prepared, resilient and less at-risk as a result of humanitarian action
4. Communities and people affected by crisis know their rights and entitlements, have access to information and participate in decisions that affect them
5. Communities and people affected by crisis have access to safe and responsive mechanisms to handle complaints.
6. Communities and people affected by crisis receive coordinated, complementary assistance.
7. Communities and people affected by crisis can expect delivery of improved assistance as organizations learn from experience and reflection
8. Communities and people affected by crisis receive the assistance they require from competent and well-managed staff and volunteers
9. Communities and people affected by crisis can expect that the organizations assisting them are managing resources effectively, efficiently and ethically.

 

A number of specifications unfold each commitment. You can read more about the Core Humanitarian Standard and the CHS Alliance here 

 

You can read more about the article and video clip what undertook CHS in Myanmar Country Program here

To watch video clip, click here

DWS Complaints Mechanism Policy and Procedures

LWF Myanmar is a country program of the Lutheran World Federation’s Department for World Service (DWS), which puts responding to complaints from stakeholders at the core of its commitment to accountability.

The DWS Complaints Mechanism Policy and Procedure defines what a complaint is and the areas of responsibility of LWF/DWS staff, as well as detailing how to register, process and investigate a complaint.

Learn more and download the Policy

 

LWF Staff Code of Conduct

The LWF Staff Code of Conduct Regarding Sexual Exploitation and Abuse, Abuse of Power, Fraud and Corruption helps all LWF employees to make ethical decisions in their professional and private lives.

The Code refers to any misuse of power and exploitation in the working relationships among LWF employees and with those they serve, in areas of sexual exploitation and abuse, harassment, fraud and corruption, and unethical business practices.

All LWF employees are required to adhere to the Code.

Learn more and download the Code of Conduct